Privacy Policy

We respect your privacy. This policy explains what information we collect, why we use it, how it is protected, and the choices available to you.

Information Collection

We collect details you provide directly, including your name, email, phone number, property address, selected service, appointment preferences, and project notes. We may also collect basic technical information such as browser type, device type, IP address, and pages visited.

Service Information

When you request a home service, we may retain information about your property, service requirements, project scope, estimates, appointments, communications, and relevant work history to help coordinate and deliver the requested service.

Data Usage

Information is used to respond to enquiries, prepare estimates, schedule surveys or appointments, coordinate contractors, deliver services, process service-related requests, register warranties where applicable, and improve our website and customer experience.

Marketing Communications

Where you have opted in, we may use your contact information to send newsletters, service updates, offers, or other relevant communications. You may withdraw marketing consent at any time. Essential service communications may still be sent when necessary.

Cookies

Essential cookies help keep the website functional and secure. Optional analytics cookies may help us understand which pages, guides, and services visitors find useful. You can block or delete cookies through your browser settings.

Security Measures

We use reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure. Access is limited to people who need the information for legitimate service or business purposes.

Third-Party Services

Trusted service providers may assist with scheduling, communications, analytics, payments, hosting, or specialist services. They receive only information reasonably necessary for their role and are expected to protect it appropriately.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain project records, meet legal obligations, resolve disputes, prevent misuse, and maintain appropriate business records.

Third-Party Links

Our website may contain links to external websites or services. Those websites have their own privacy practices, and we are not responsible for how third parties collect, use, or protect information.

User Rights

• Request a copy of your personal data
• Ask for inaccurate information to be corrected
• Request deletion where legally permitted
• Withdraw marketing consent at any time
• Object to or restrict certain processing where applicable

Children's Privacy

Our website and services are not intended to knowingly collect personal information from children. If information is provided by a child without appropriate authorization, reasonable steps may be taken to remove it where required.

Policy Updates

This policy may be updated periodically to reflect changes in our services, technology, privacy practices, or applicable requirements. The latest version will be published on this website.

Privacy Requests

Requests relating to access, correction, deletion, or privacy preferences may be submitted through the available communication channels provided on this website.